Bark & Brush Dog Grooming – Terms & Conditions
Effective from 08.11.2025
Owner: Eloise Padfield, Sole Trader
Location: Stratton on the fosse, United Kingdom
Contact: barkandbrushsomerset@gmail.com
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1. General Information
By booking an appointment with Bark & Brush, you agree to these Terms & Conditions.
They are in place to protect your dog’s wellbeing and to ensure fairness for all clients.
All services are provided one-to-one in a calm, professional environment.
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2. Appointments & Cancellations
• Appointments can be made by phone, email or social media.
• Please provide at least 48 hours’ notice if you need to cancel or reschedule.
• Cancellations made with less notice or missed appointments will incur a 50 % charge of the booked service.
• If you arrive more than 15 minutes late, your appointment may need to be shortened or rescheduled.
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3. Health & Welfare
• Dogs must be fit, healthy, and up to date with vaccinations at the time of service provided.
• Please tell me about any health issues, allergies, or recent operations before the appointment.
• Dogs showing signs of illness (coughing, vomiting, diarrhoea, parasites etc.) may be refused for grooming.
• If fleas are found, a £10 cleaning fee will apply.
Your dog’s comfort and safety always come first. Grooming may be paused or stopped if your dog becomes too stressed.
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4. Behaviour & Safety
• Please disclose any history of aggression, anxiety, or behavioural issues.
• Bark & Brush may refuse or stop a groom if behaviour poses a safety risk.
• A muzzle may be used when necessary, always calmly and compassionately.
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5. Matted Coats
• Severely matted coats may require clipping short for the dog’s welfare.
• Bark & Brush is not responsible for irritation or minor nicks caused by matt removal.
• Extra time required for de-matting may incur an additional charge, agreed before continuing.
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6. Accidents & Emergencies
• Every precaution is taken for your dog’s safety, but grooming involves sharp tools.
• In the rare event of an accident, you will be informed immediately.
• If urgent veterinary care is required, we will contact your vet (or the nearest practice) and act in your dog’s best interest.
• If veterinary treatment is required due to a pre-existing condition, natural reaction, or unforeseeable incident, the owner is responsible for all veterinary fees.
• If injury or illness occurs as a direct result of proven negligence or error by the groomer, the groomer’s insurance will cover reasonable veterinary costs.
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7. Payments
• Payment is due on collection of your dog.
• Accepted methods: cash, card, or bank transfer.
• Prices may vary depending on coat condition, behaviour, or extra time required.
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8. Photography & Social Media
Photos may be taken before and after grooming for records or promotion on Bark & Brush social media.
If you’d prefer your dog’s photo not to be shared, please let us know when booking.
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9. Data Protection (UK GDPR)
Client and pet details are stored securely and used only for booking and communication.
Bark & Brush complies with UK GDPR and never shares information with third parties without consent.
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10. Liability
• Bark & Brush cannot be held responsible for pre-existing health conditions or skin/coat issues discovered during grooming.
• While every reasonable care is taken, we are not liable for indirect loss such as missed shows or emotional distress.
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11. Agreement
By booking an appointment with Bark & Brush, you confirm that you:
• Are the legal owner (or authorised caretaker) of the dog.
• Have disclosed all relevant health and behavioural information.
• Accept these Terms & Conditions in full.