Bark & Brush Privacy Policy

Effective from 08.11.2025

Owner: Eloise Padfield, Sole Trader

Location: Stratton on the fosse, United Kingdom

Contact: barkandbrushsomerset@gmail.com

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1. Introduction

At Bark & Brush, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, make a booking, or use our grooming services.

We are committed to handling all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

We may collect and store the following types of personal information:

    •    Client details: name, address, phone number, and email address.

    •    Pet details: name, breed, age, health information, and grooming requirements.

    •    Booking information: appointment dates, times, and payment history.

    •    Communication records: emails, messages, or notes relating to grooming sessions.

We only collect information necessary to provide a safe, professional, and personalised grooming service.

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3. How We Use Your Information

Your data is used to:

    •    Manage appointments and communicate with you about your booking.

    •    Provide safe and appropriate grooming tailored to your dog’s needs.

    •    Maintain accurate records for business and insurance purposes.

    •    Send important updates about your appointments or policies (if required).

We do not use your information for marketing without your consent, and we never sell or share your data with third parties for marketing purposes.

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4. Storing Your Data

    •    Client and pet details are kept securely in password-protected systems or locked storage.

    •    Only the business owner has access to this information.

    •    Records are retained only as long as necessary for business, legal, or insurance purposes — usually up to 7 years.

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5. Sharing Your Information

We may share limited information only when necessary, such as:

    •    With a veterinarian in case of a medical emergency.

    •    With insurance providers if required for a claim.

    •    If legally required by authorities or to comply with a legal obligation.

In all other cases, your information will remain confidential.

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6. Your Data Protection Rights

Under UK GDPR, you have the right to:

    •    Access the personal data we hold about you.

    •    Request correction of any inaccurate or incomplete information.

    •    Request deletion of your data, where legally possible.

    •    Withdraw consent for data use (where applicable).

    •    Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

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7. Cookies & Website Use

If the Bark & Brush website uses cookies (small text files to improve browsing experience), you will be notified and given the option to accept or decline them.

Cookies help us understand website traffic and enhance functionality but do not collect personal information unless you provide it voluntarily (e.g., through a contact form).

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8. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in business practices or legal requirements. The latest version will always be available on our website.

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9. Contact Us

If you have any questions or wish to exercise your data rights, please contact Bark and Brush - Somerset